Monica Hampton – 5 Stars

One of the main factors we chose Handicare as our stairlift provider is because it’s one of the slimmer line ones, unlike others that stick off the wall. We’re actually using it for a kid, and our stairwell is narrow, so we didn’t want a big, bulky one that took up a lot of room. The person who assisted me with the purchase was like a middleman. We went through a company to get it. And the company we went through was pretty good. However, my son was also on a program and so we were trying to get it funded through his program. That’s only because Handicare’s stairlift isn’t the common one that is funded through the program. But we partially paid for a chunk out of pocket, and I’m sure it’s because with some people they need to get 100% covered. But they hadn’t, perhaps, dealt tons with this specific stairlift. They were very pleasant to deal with, but we had lots of road bumps when it came to getting in the actual stairlift to us. The company which served as the middleman, was nice to deal with. But there were lots of exchanges that went on between the local companies here and Handicare, and it had to be a special order. Perhaps it was because of the additional length or the glide factor. And I’m guessing something happened in the communications between the local company and Handicare, as it didn’t arrive when it was supposed to. It took months, more than it was supposed to, and we had to cancel a trip because of that. And when it did arrive, we were down to some very tight timing. It arrived somewhere on the east coast, then they said they were sending it, but it hadn’t gotten sent. It was a huge mess. When it finally arrived, they installed it, but there was some board that had gotten blown out and none of the local vendors had it. Those were huge issues, physically getting the stairlift to our house, and then getting it all up and working because there were some parts that didn’t work. That was a huge headache. On the other hand, it’s a fabulous stairlift. I love it. An area for improvement is the “eye” in the remote which could be made stronger, mainly for our kid who can’t operate it. But apart from that, I’m so ecstatic with our choice. The glide feature is totally worth it. Lots of caution on the delivery aspect, but with the product itself, I would fully recommend it.