For Immediate Support: Call 1-866-891-6502, Press 1 for Institutional Customers then Press 2 for Technical Support
Choose the plan that is right for you!
Whether you have larger multiple sites or a smaller location, Handicare Plus provides flexible plans that fits your site's unique needs, protects your budget, and provides exceptional equipment performance.
Plus benefits your site, team, and clients
Handicare Plus ensures your site's patient handling equipment is always kept in exceptional working order, minimizing equipment downtime, and giving your staff every opportunity to focus on just one thing - care for your clients.
Reduced Costs And
Frequently asked questions
How quickly does Handicare Plus respond to initial inquiries?
We understand that equipment downtime affects the well-being of your staff and patients, we quickly respond to all telephone and e-mail inquiries in four hours (during standard business hours).
When will a service technician be available to repair my equipment?
Handicare Plus will arrange the corrective maintenance appointment with your team during the initial phone response within one business day. If a same day response is not possible, arrangements will be made for a mutually agreed upon visit with your team.
Do you offer loaners while my equipment is being repaired?
We want to minimize downtime of your equipment as much as possible. Handicare Plus will make every effort to offer loaner ceiling lift and floor lift equipment when yours will be unavailable due to maintenance for longer than two business days.
Are batteries included in your list of parts?
All plans exclude batteries.
Do you provide parts for non-Handicare products?
No, unfortunately we do not stock parts for non-Handicare products. We recommend purchasing direct from equipment manufacturers to ensure you receive first party parts. Parts for products manufactured and distributed by Handicare are readily available, such as Beka.
How easy is it to schedule an appointment or cancel one?
Appointments can be booked when it’s convenient for your site, staff, and patients. To cancel and re-book, simply call or e-mail us 48 hours in advance of your appointment.
Why choose an annual preventative maintenance plan?
Annual preventative maintenance can extend the life of your products and reduce downtime due to equipment failure. Overall, the cost of purchasing new equipment and re-training your team due to a replacement would exceed the cost if you have had a preventative maintenance plan in place. Lastly, preventative maintenance and load testing is designed to keep your staff / patients safe, your facility in compliance, and your equipment in exceptional working order to reduce safety risks.
What are your recommendations on Handicare equipment inspections and load testing?
We recommend all our patient handling equipment be inspected and serviced by a qualified Handicare Plus technician annually as indicated in our user manuals and current regulatory standards. All Handicare A-Series/ C-Series/AP-Series/P-Series Ceiling Lift Systems should be load tested at the safe working load (SWL) as per ISO 10535 and CSA Z10535.2-17 compliance standards and manufacturers recommendations.
Signs your Safe Patient Handling Equipment Require Immediate Service.
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