Handicare Plus

Nationwide Preventative and Corrective Maintenance

Contact us for availability in your area.

For Immediate Support: Call 1-866-891-6502, Press 1 for Institutional Customers then Press 2 for Technical Support

Choose the plan that is right for you!

Whether you have larger multiple sites or a smaller location, Handicare Plus provides flexible plans that fits your site's unique needs, protects your budget, and provides exceptional equipment performance.

BEST VALUE
PREMIUM

All-inclusive fee for annual preventative maintenance inspection, scheduled by Handicare at your convenience.

Unlimited corrective maintenance calls with cost of labor and travel included.

Unlimited technical support calls during standard business hours.

Cost of replacement parts included (excluding batteries).

Equipment performance records maintained by Handicare’s in-house system.

No customer authorization required to begin equipment repairs during annual preventative or corrective maintenance calls.

Annual track and equipment load test inspection as per ISO 10535 and CSA Z10535.2-17 standards.

48-hour response for corrective maintenance with priority over Essential Plan.

ESSENTIAL

Annual preventative maintenance inspection, scheduled by customer at your convenience.

Pay-per-use corrective maintenance with preferred rate charged for labor and travel.

Unlimited technical support calls during standard business hours.

Handicare service parts and batteries available for purchase at full price.

Equipment performance records maintained by Handicare’s in-house system.

Customer responsible for initiation and authorization to begin equipment repairs during annual preventative or corrective maintenance calls.

Annual track and equipment load test inspection as per ISO 10535 and CSA Z10535.2-17 standards.

Response for corrective maintenance based on availability.

Plus benefits your site, team, and clients

Handicare Plus ensures your site's patient handling equipment is always kept in exceptional working order, minimizing equipment downtime, and giving your staff every opportunity to focus on just one thing - care for your clients.

ico safety

Safety And
Maintenance

ico regulatory compliance standards

Regulatory Compliance
Standards

ico plan options

Plan
Options

ico experienced team

Experienced
Team

ico extended product life

Extended
Product Life

ico reduced costs and equipment downtime

Reduced Costs And
Equipment Downtime

ico record keeping

Record
Keeping

ico quick response times

Quick Response
Times

Frequently asked questions

How quickly does Handicare Plus respond to initial inquiries?

We understand that equipment downtime affects the well-being of your staff and patients, we quickly respond to all telephone and e-mail inquiries in four hours (during standard business hours).

When will a service technician be available to repair my equipment?

Handicare Plus will arrange the corrective maintenance appointment with your team during the initial phone response within one business day. If a same day response is not possible, arrangements will be made for a mutually agreed upon visit with your team.

Do you offer loaners while my equipment is being repaired?

We want to minimize downtime of your equipment as much as possible. Handicare Plus will make every effort to offer loaner ceiling lift and floor lift equipment when yours will be unavailable due to maintenance for longer than two business days.

Are batteries included in your list of parts?

All plans exclude batteries.

Do you provide parts for non-Handicare products?

No, unfortunately we do not stock parts for non-Handicare products. We recommend purchasing direct from equipment manufacturers to ensure you receive first party parts. Parts for products manufactured and distributed by Handicare are readily available, such as Beka.

How easy is it to schedule an appointment or cancel one?

Appointments can be booked when it’s convenient for your site, staff, and patients. To cancel and re-book, simply call or e-mail us 48 hours in advance of your appointment.

Why choose an annual preventative maintenance plan?

Annual preventative maintenance can extend the life of your products and reduce downtime due to equipment failure. Overall, the cost of purchasing new equipment and re-training your team due to a replacement would exceed the cost if you have had a preventative maintenance plan in place. Lastly, preventative maintenance and load testing is designed to keep your staff / patients safe, your facility in compliance, and your equipment in exceptional working order to reduce safety risks.

What are your recommendations on Handicare equipment inspections and load testing?

We recommend all our patient handling equipment be inspected and serviced by a qualified Handicare Plus technician annually as indicated in our user manuals and current regulatory standards. All Handicare A-Series/ C-Series/AP-Series/P-Series Ceiling Lift Systems should be load tested at the safe working load (SWL) as per ISO 10535 and CSA Z10535.2-17 compliance standards and manufacturers recommendations.

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