Stairlift Reviews

05-23-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
Carol Nickerson
Do you recommend Handicare:
Yes

Strong points:

The Handicare Stairlift won’t turn towards the top stairs and it’s wobbly. That’s dangerous especially for people that can hardly even move. It’s also expensive. Medicare and Medicaid used to pay for those chairs but some people were using them as decorations on their house, which is stupid. Because if I had a choice I wouldn’t want one of those in my house. But they have good lawyers working for them to make excuses to get the prices high. And when you get older and you end up getting in this kind of condition that I’m in, you can’t afford to be spending money. Plus, I’m retired and I’m trying to raise my grandchildren at the same time. Insurance should pay for it because you would not like to be crippled. You want to stay healthy and good.

05-23-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
David Hawthorne
Do you recommend Handicare:
Yes

Strong points:

Handicare was recommended to us by people who had done it. The representative who helped with our purchase was very informative and covered all of the questions that we had about it. He also did the installation and he did fine, only took about two hours. Overall, Handicare has good people, good price, and it’s a good equipment.

05-23-2017 Solid StarSolid StarSolid StarSolid StarEmpty Star 4
Name:
Daniel Sanders
Do you recommend Handicare:
Yes

Strong points:

I didn’t like the Handicare salesman who came here. He was talking one thing and then the day he came to measure he’s like, “Oh no, you need a hinge at the bottom of the stairs.” But it’s $200 more, so I felt a little taken aback. That should have been talked about and mentioned. As it was when we worked it out where I didn’t need one. But I like the installation guys. They were really good. And the stairlift is serving its purpose so we’re very happy with it.

05-05-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
Sheldon Magier
Do you recommend Handicare:
Yes

Strong points:

I was researching stairlifts for my wife and when I was reading the history of Handicare, they seemed to be a company with a good background and it gave me the trust in calling them up. There were two people I dealt with. Edward was the person who installed the stairlift. A second person came towards the end to give him a final assist. Both were very knowledgeable and helpful. It was a positive experience. My wife goes well with the stairlift and I’m amazed that I can get up and down the stairs without any trouble. The results that were achieved were beyond our expectations.

04-10-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
Xavier Terrazas
Do you recommend Handicare:
Yes

Strong points:

I ordered in November and it was install January 3, 2017. I had problems with the delivery day but they managed to have it delivered in time. Great customer service and a great job done by the Orlando office. This was installed for my mother-in-law who happens to be 95 years old and I live on the second floor. It was a blessing for her to be able to come up and down with ease. It was the best three months she had living in Florida for the winter season. I’m hoping she makes it again next year and next year and next year. If not then it was worth every penny to see the joy in her face. Again Handicare great job on your services and your effort in coming through to get this installed in a timely manner.

02-28-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
Lee Smith
Do you recommend Handicare:
Yes

Strong points:

I just had gone through two back surgeries so I was struggling to get up the steps but thanks to Handicare, I’m getting up and down the stairs now. I found the company through the ConsumerAffairs’ site and their free-form stairlift conformed to our stairwell much better. During purchase, a young man designed a program which was very good. They have a computer-aided design system that let us put down little markers and they can calculate the chair lift/chair slope for the rail all the way up. I could see a computer-generated illustration of what it looks like in our stairwell or how much of the stairwell it takes up. Also, the product’s made separately in Holland, assembled and tested, before it comes here to be put in.One guy started installation then another joined him later on. I let them have their space because they had a lot of parts to put together and they did it well within the time that they said they would when it got here. And it works. The chair is self-centering even if we have vicious slope changes. We have a two-run staircase with a one-step well halfway up. So, the chair has to go up, level out, change, and then guide itself into a climb to get up. It pulls down around the bottom of the stairwell all the way into a parking place. It’s perfect and our landing is big enough that it’s far enough away from the stairwell that I don’t lose any traffic to it. And it folds out of the way, too. So far, I would recommend Handicare. Their system, though a bit more expensive than the others, fits our needs better.

02-28-2017 Solid StarSolid StarSolid StarSolid StarEmpty Star 4
Name:
Gayle Kemper
Do you recommend Handicare:
Yes

Strong points:

I had a broken ankle and needed a stairlift to get up my stairs. My sister and I looked online and Handicare had the best rating. It was all right with them. However, I had a little problem in the beginning because they lost my check. I had to put a stop on it and get another check. I had to wait for them to pay me for the stopped check, which they said they would, but it took quite a while that I didn’t get it and I had to keep calling them. But other than that, the salesman was great and the chair’s working good thus far.

02-27-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
Kathleen Ackman
Do you recommend Handicare:
Yes

Strong points:

Handicare was willing to come out to the house right away and give an estimate. Interactions with their sales reps were good, as well. They were fast and knew everything about their product. The installer was also great and knowledgeable. I really like the stairlift. It’s like having an elevator to get to the second floor.

02-19-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
Sharon Long
Do you recommend Handicare:
Yes

Strong points:

I did a lot of research after I had already committed to another company. I’ve read some of the comments about their chairlift and they were negative. So I looked up the number one stairlift in Florida and the one for Handicare came up. It was good that I did that because I know I’m happier with the stairlift that I bought from Handicare than I would have been with the other one. Handicare has a lifetime motor guarantee and their extended warranty also was beneficial.The representative was great, courteous, professional and knowledgeable about the product. The explanation of the product and the warranties and the features sold me. The installation of the product was really quick and the installer did a very professional job too. He had given me a step-by-step on how they did it because my husband was very concerned. We just put new carpet in, and the installer was explaining exactly where he would put it and how it’d look against the wall and some extra safety tips.I feel very secure on the stairlift and it’s comfortable. I can now get upstairs and be with my family. I’m very satisfied with Handicare. I would definitely recommend it to anybody who had any stairs. As a matter of fact, my husband is thinking of putting one outside for me ‘cause I haven’t been able to go back down off our deck for the last four years.

02-18-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
Shirley Salau
Do you recommend Handicare:
Yes

Strong points:

I liked the price of Handicare compared to another provider so I purchased from them. Their sales rep was very nice, informative, and helpful. He took his time to explain and went all out his way, so we really appreciated that and he was more impressive than the rep from another provider. That same guy took care of the installation. He showed us how to use the stairlift, made sure that we use a safety belt. He also showed us the paperwork in case we wanted a tax return. We felt like he had our best interest in mind and we were grateful for his service. If ever we wanted to take the stairlift out or move it or give it back, they can help us do all of them. I love it. I could just sit in the chair and press the button to go up, and I don’t have to worry about taking up the flight. Overall, they were very good. When we asked for assistance, they came and did the job right away.

02-17-2017 Solid StarSolid StarSolid StarSolid StarSolid Star 5
Name:
Ann Turner
Do you recommend Handicare:
Yes

Strong points:

Our experience with Handicare Stairlifts has been very good and very efficient. It was the most accessible from where we live at the time that we got it and the rep who assisted us with our purchase was fabulous. He was very personable and very knowledgeable, and answered all our questions. He did not try to push for us to get it. He just explained the different options and was very helpful. He was very clear about the warranties as well. He also told us that we can remove it if we ever sell the house and take it with us which was a revelation that I hadn’t even thought about.When the chair tilted when my husband tried to get out of it a couple of days ago, Handicare sent someone out this morning and he knew exactly what the problem was. It had something to do with a bolt and he fixed it immediately. He came early and was efficient. Handicare has made my husband’s life a lot more enjoyable. The stairlift is convenient for him. It gets him up to our second floor without him struggling up the stairs, which was becoming harder and harder for him.

02-16-2017 Solid StarSolid StarSolid StarSolid StarEmpty Star 4
Name:
Digby MacDonald
Do you recommend Handicare:
Yes

Strong points:

I did a search for stair lifts and I like Handicare Stairlifts’ price and the lack of negative comments and rip-off so we went with them. We had several companies who gave us a call and tried the hard sell on us even though we told them we weren’t interested. We compared what was offered by different companies and Handicare was by far, the most reasonable, not only on price but also in their presentation of the material. Also, our interaction with their reps has been a very good experience. Their installation team was fine. However, there’s a two or three inch gap between the lift installed and the wall going up the stairs. My wife thought that it should have been a bit closer but I don’t blame them because they asked me whether that was okay for me when putting it in and I said it’s okay. But she would have liked it to have been a few inches closer to give us more room on the stairs. Nevertheless, it looks good and it operates very well. I’ve used it quite often since it was installed and it’s a good system. Overall, it was a very pleasant experience and I appreciated their professionalism.